Copyright statement
Price Promise
Ordering
Product information
Security of shopping
Storage
Delivery
Retention of title
Refunds & returns
Data protection and privacy policy
Liability
Notices
Invalidity
Governing Law
Entire agreement
Copyright Statement
This website is owned and operated by Ferrious Ltd. All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted. All worldwide rights are reserved. Any reproduction in whole or in part of our website is strictly prohibited without the prior written permission of Ferrious Ltd.
Please be aware that each of various trademarks, product names etc. represented on our website is the property of their individual owner-companies.
Price Promise
We regularly check our prices to ensure our customers are getting the best price possible. We list our products at the manufacturers’ RRPs, however we promise to match the price of the same product offered cheaper (incl. delivery fee if applicable) by another genuine retailer (i.e. only retailers selling genuine products, not copies or fakes) in the UK and also give the customer an extra 5% discount. We cannot price match prices that are out of date. The product must be the same (model number, colour, size etc.) and the retailer must be based in the UK. We cannot price match any retailer trading outside of the UK. On eBay or similar websites the matched product in question must be a ‘buy it now’ price from a registered retailer, not an auction price.
This offer cannot be used in conjunction with any other offer. We reserve the right to withdraw the price match offer if the matched product costs less that our purchase price.
Ordering
The steps required to create the contract between you and us are as follows:
You will be guided through the process of placing an order by a series of simple instructions on the website.
You place the order for your products on the website by pressing the confirm order button at the end of the checkout process.
Your credit card or debit card details will be required together with confirmation of the delivery address. Ferrious currently accepts Visa, MasterCard, Switch, American Express, and Bank Transfers. Once payment has been made we will send you an order acknowledgement email detailing the products you have ordered and whether they are held in stock or are required to be ordered and the likely dispatch date. Your order represents an offer by you to purchase goods from us. Please note it is the customer’s responsibility to check the confirmatory email and notify us immediately of any errors at . A follow up email will then be sent once the goods are ready to be dispatched to you and a delivery date will be agreed. It is only at this point in time that we accept your offer, are bound to fulfil it and a contract is formed. Please add the email address to your address book to make sure the confirmation emails reach you.
If you have any questions or would like product advice from an experienced consultant please call (+44) 0161 2286880 or email
If you wish to cancel an order before the order has been processed please email us at as swiftly as possible quoting your order reference number. If the order has already been acted upon you will need to follow the instructions on our Returns and Refunds Policy.
Product Information
All prices are quoted in British pounds sterling and are inclusive of UK Value Added Tax and include delivery charges. The prices set out on our site are VAT inclusive. If the price quoted on the website is incorrect and the correct price is lower than that quoted we will charge you the lower price. If the correct cost is higher than the quoted price we will either advise you of the true cost and await the confirmation of your order at the higher price or inform you that we cannot accept your order and explain the circumstances surrounding such cancellations.
We reserve the right to make price adjustments if it is discovered that the price is incorrect or to protect us from price rises for reasons such as a supplier’s price increase, new taxes and currency fluctuations.
We make every effort to ensure colours appear as realistic as possible. However, due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction. Please be aware that the actual colour you see on the screen may differ to those of your ordered products. Every care is taken to ensure descriptions and measurements are accurate, however slight variations may occur. Packaging may vary from that shown.
For all items made from natural products, such as leather or wood, it is not possible to guarantee items will have the same colour, shade and pattern or finish as items viewed on the website, due to the inherent nature of such products. Also, we cannot guarantee to match goods exactly which have been ordered at different times.
For glass items, any imperfection is to be considered as a distinguishing feature of craftsman work, which makes each piece unique. Glass undergoes a thermal treatment that may cause some very slight imperfections.
All delivery times are only estimates and not actual dates, we are not held liable for any change in delivery times once an order has been placed.
Please note that some products may require assembly. For more information, please call customer services on 0161 2286880
Security of Shopping
The security of your personal data is our highest priority. All credit card payments are processed through RBS Worldpay The RBS WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, their public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate RBS WorldPay to obtain confidential information.
Storage
Free storage is available in the Ferrious warehouse for a period of four weeks from the date of delivery into Ferrious. If storage is required for longer than this period a holding fee of 2% of the overall sale total for each week over the initial four week period will be charged.
Delivery
The charges for postage and packing will be determined at the time of order.
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. We aim to dispatch all items within within the lead times stated on our website. Please note that delivery estimates are not guaranteed. Special order items will take longer to deliver. You will be notified by e-mail once your goods have been dispatched from our warehouse at Ferrious. All deliveries will be between Monday to Friday during the hours of 9am and 4pm. Please note that additional costs will be incurred for specified time deliveries.
All products will be sent by recorded delivery or courier dispatch and will therefore require a signature upon receipt. We are happy to send items as gifts but, to avoid confusion, please forewarn the recipient that a parcel is on the way. Please note it may not be possible for us to deliver to some locations. Should delivery time be delayed we do not accept liability of any consequential loss. We will contact you if there is a delay or items are out of stock.
Should you wish for your order to be delivered to a country outside the UK mainland, please email for details of transportation costs. Goods delivered overseas may be subject to import duties and taxes. Such taxes will be payable when the goods reach their destination. The liability for payment of such customs duties rests solely with you and Ferrious has no control or liability for them. If you place an order from abroad and don’t contact us beforehand for a delivery quote we will be in touch with the quote after.
For all European and international orders goods in transit insurance is not included and is the responsibility of the buyer. Quotations for goods in transit insurance for all European and international destinations are available upon request.
From the moment a carrier attempts to deliver the goods they are the Customer’s full responsibility and the Customer has to accept the goods when they are ready to be delivered.
Where the Customer does not comply with our attempts to deliver the goods we may, at our discretion, cancel the entire or part of the order and charge the Customer 10% of the total cost of the order to cover storage, shipping and insurance of the goods.
Normally deliveries do not include unpacking, assembly or installation. However, with prior agreement, Ferrious is able to offer a complete on-site installation service. The cost is subject to the size of the item and the also the delivery location. If you would like a quotation in advance, please email
Retention of Title
The customer agrees that title shall transfer to the customer only when the goods have been paid for in full. Ferrious Ltd. shall be entitled to require the customer to deliver up the goods until such time that all due payments have been made in full. The customer shall store the goods free of charge and in a manner to ensure the goods are safe from theft and damage.
International refunds
All international refunds will be refunded for the equivalent amount taken in pounds sterling on the original order. Due to fluctuations in the currency exchange rate this may result in a difference between the refunded amount and the original price.
Goods made to order
If the customer is unsure as to whether a product is included in this category then the customer should email for clarification.
For such items please note that we will not be able to change any such orders, make a refund or exchange any item that has been entered into production as per the customer’s specification e.g. in a specific finish or upholstery colour.
Customers should only order if they are sure that the item and finish is right for the customer’s needs as the customer will not be able to change the order after the item has been entered into production. Also the customer should be careful to check access to their property as delivery is on the basis that the customer has checked the dimensions of the item and that it fits through all doorways, stairwells and within the area of intended use.
Ferrious has no liability for items ordered that a customer no longer requires. Once an order has been processed the customer is liable to purchase the items.
Should an item be received damaged or defective then a replacement will be manufactured and a replacement will be delivered as soon as possible based on the following procedure:
- Inspect your purchases immediately upon receipt as no claim for replacement can be made after 3 days.
- If the box that the goods are delivered in appears to be damaged this must be noted on the delivery note when signing for the goods.
- Any claim regarding an item/s damaged or defective must be made initially by telephone or email, followed by a written claim.
- The cost of returning the product(s) will be the responsibility of the Customer who must insure the transit of the products, where applicable.
- Where items are large or fragile (as determined by Ferrious) we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of delivery (up to 15% of the total order value) onto the Customer. This transportation charge will be charged each time the Customer accepts a returns collection date but then subsequently fails to meet that date.
- In all cases the product(s) must be adequately packed in the original Packaging to prevent damage.
Standard items – Damaged or Faulty
Please contact us immediately (within 3 days of package arrival) by calling (0161 2286880) or at to discuss our procedures as detailed below and to organise a replacement:
- Inspect your purchases immediately upon receipt as no claim for replacement can be made after 3 days.
- Any claim regarding an item/s damaged or defective must be made initially by telephone or email, followed by a written claim.
- The damaged item nust not have been used or in the case of lighting must not have been installed as this will invalidate a claim for damage.
- The cost of returning the products will be the responsibility of Ferrious Ltd.
- In all cases the product(s) must be adequately packed in the original packaging to prevent damage.
Returns Address:
Ferrious Ltd
Arch 61
Whitworth Street West
Manchester
M1 5WQ
Standard items – Returns that are non-damaged
Please contact us to discuss a return or exchange within 14 days of delivery in line with the procedure below:
- A written notice of your cancellation is required and the goods are returned in perfect condition (including packaging) within 14 days of receipt of the goods along with your order reference number.
- Where items are large or fragile (as determined by Ferrious) we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of delivery (up to 15% of the total order value) onto the Customer. This transportation charge will be charged each time the Customer accepts a returns collection date but then subsequently fails to meet.
- The cost of returning the product(s) will be the responsibility of the Customer. We recommend that the customer insure the transit of the goods.
- As soon as we receive notice of your cancellation we will refund the cost of the goods (minus our original delivery costs…£15 per standard parcel if applicable). We will provide the refund within 30 days from the receipt of the notice of cancellation provided that the goods in question are returned by you and received by us in the perfect condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount refunded to you. Credit card orders will receive funds in the form of a credit.
Cancellation by us
We reserve the right to cancel the contract between us if:
- we have insufficient stock to deliver the goods you have ordered;
- we do not deliver to your area.
- Our inability to obtain authorization for your payment
- The identification of a pricing or product description error
Data protection & privacy policy
What do we do with the information collected?
We will use the information just to send out your order. We will not pass your information onto 3rd parties or send spam e-mail. At no point do we keep any credit card information.
We may send out newsletters occasionally or e-mail to let you know about our latest products and services, however if you do not wish to receive these you can unsubscribe easily.
We fully conform to the requirements of the Data Protection Act, 1998 and the new GDPR EU Regulations that have come in on 25th May 2018.
Further detailed information is supplied on the privacy policy below:
Our guiding privacy principles
www.Ferriousonline.co.uk is committed to upholding your privacy as a valued customer or user of our website. Any personal data about you that we collect, process or use (Data) is held securely and treated in accordance with this Policy. Whenever you give us Data, you are consenting to its collection and use as explained at the time of collection and in this Policy, including our use of cookies.
We run an active newsletter that goes out from month to month, our aim is to keep you up-to-date with all the latest news and special offers that we feel may be of interest to you, however if you feel you no longer wish to receive email communications from us, you are able to opt out of them individually at any time.
We do not store credit card details nor do we share customer details with any 3rd parties.
If you would like to contact us at any time with regard to this Policy or its contents please contact: Ferrious Ltd, 61 Whitworth Street West, Manchester. M1 5WQ 0161 2286889 [email protected]
Disclosure of information
www.Ferriousonline.co.uk can use your Data for any of the purposes disclosed in this Policy, or any other purposes disclosed in any separate communication.
In no case, unless obliged to do so by law, willﾠwww.Ferriousonline.co.uk sell, rent, lease or otherwise share your Data with third parties, unless you have provided your specific, positive and unambiguous consent.
What we use your data for
Data about you provided will be used for the purposes described at the time of collection i.e. for the fulfillment of orders should you need to be contacted with regards to an unforeseen issue or for newsletters if you have chosen to receive these when you placed an order. However, when you supply us with your email address we will, in all of our communication to you, offer you the chance to opt in or opt out.
We do not send random marketing emails to personal email addresses (spam).
Under GDPR, we will continue sending relevant marketing emails after 25th May 2018, under the “soft opt-in” policy for all email addresses gathered before this data, as these will have been exclusively from past customers that have ordered and provided their emails or have expressed a specific interest in purchasing from ourselves previously.
Opting out
You may at any time opt out of any www.Ferriousonline.co.uk communication. If you wish to opt out of receiving communications please follow the unsubscribe link supplied at the bottom of all our email communications.
Maintaining the information we hold about you
www.Ferriousonline.co.uk aims to keep the Data it holds about you accurate and up to date. If at any time you want to verify, update or amend any Data we hold about you or if you become aware of possible errors or inaccuracies in that Data, please contact us on [email protected].
We conform to the requirements of the Data Protection Act, 1998.
Security
www.Ferriousonline.co.uk places great importance on the security of all Data supplied by customers. We have security measures in place to protect against loss, misuse or alteration of Data under our control, to the extent where all credit card information is not even kept by ourselves but by or Payment providers(depending on which payment method you use).ﾠ
Cookies on www.Ferriousonline.co.uk
To make this site function properly, we sometimes place small data files on your computer, known as cookies. Most big websites or internet service providers do this too. Cookies help the site remember your settings preferences for how you want to view the site on your computer – so you don’t have to keep re-entering them whenever you come back to us.
Any page that has a Youtube video embeded will employ 3rd party cookies from Youtube for the purposes of accurately tracking the number of views a video has. No personal or identifiable information is collected.
We employ 3rd party cookies from google to track general user behavior to improve your user experience. No personal or identifiable information is collected.
How you can control cookies
You can control and/or delete cookies as you wish, for details, see AboutCookies.org.
You can delete all the cookies already on your computer and you can set most browsers to block them being placed. But if you do this, you may have to manually adjust some preferences every time you visit the site.
www.Ferriousonline.co.uk not use cookies for any other purpose than those presented here and does not use them to collect any personal data for any other purpose.
Notification of changes
We reserve the right to modify, alter or otherwise update this Policy at any time and users are encouraged to review this Policy from time to time. Any changes to the Policy will be highlighted and the previous Policy will be available on request for at least three months after the change has come into effect.
What Information do we collect
Personally Identifiable Information: We may collect personally identifiable information about you, such as your first name, phone number and email address when you place an order. If you choose to purchase a product from us, our third-party payment processors will collect your payment information. Customer Data can be requested to be removed or changed from our database at any time by going to the “Contact Us” section of our site.
You can also update, correct or delete account information at any time by accessing your account settings page. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable amount of time, we may retain all information you submit for backups, archiving, prevention of fraud & abuse, analytics, satisfaction or legal obligations, or where we otherwise reasonably believe that we have legitimate reason to do so.
At any time, you may object to the processing of your personal data, on legitimate grounds, except if otherwise permitted by applicable law.
Non-Personally Identifiable Information: Most of this is covered in the cookies section above. Usage data, referring/ exit pages and URLs, platform types, number of clicks, device used etc may be gathered with relevant 3rd parties to help them and us understand the usage patterns to help us best suit your needs and those of our partners to do so also. Non-Personally Identifiable Information may be sorted indefinitely.
Data Retention
We only retain the personal data collected from a user for as long as it’s potentially needed for warranty or customer re-ordering purposes. In our experience this can be for a period of up to 3 years, however if at any point you want it removed before then this can be requested as explained above. Billing information is retained for up to 10 years, due to the provision of accounting and taxation laws.
Liability
Ferrious will not be liable for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable by either party when the contract for sale was formed. We shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question (minus any delivery charge). If the goods are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability unless you notify us of the problem within 3 working days of the delivery of the goods in question.
We shall not be liable for any defects in the goods caused by any act, neglect or default by you or any third party.
If you do not receive the goods you ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
Notwithstanding the above, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or any other statutory rights. Nothing in this Agreement shall limit Ferrious’s liability for death or personal injury caused by our negligence or breach of duty.
Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at:
Ferrious Ltd
Arch 61
Whitworth Street West
Manchester
M1 5WQ
All notices from us to you will be displayed on our website from time to time.
Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Governing Law
These terms and conditions are governed by English law, you agree to submit to the non-exclusive jurisdiction of the English courts in relation to any disputes arising under or in connection with these terms and conditions or the contract between us.
Entire Agreement
These terms and conditions, together with our current website prices, delivery details, contact details and data protection and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us.
